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Complaints Policy

It is in everyone’s interest that complaints are resolved at the earliest possible stage.  The experience of the first contact between the complainant and the school can be crucial in determining whether the complaint will escalate.  To that end, all staff will be made aware of the complaints procedure so that they know what to do when they receive a complaint. Schools within the Trust have ‘earned autonomy’ and, as a result, are able to manage their complaints process individually. Please click here to download the full policy.